Effective Date: November 11, 2026
1. Scope and controller
NOVA BEACH RESORT BOHOL, INC. (“NOVA”) handles personal information associated with visits to the NOVA Beach Resort website, reservation forms, bookings through Booking.com, and reservation or inquiry correspondence in accordance with this policy.
For questions about personal information, contact reservation@bohol.jp.
2. Information we collect and why
Our reservation form collects your name, email address, country of residence, party size including accompanying guests, preferred dates, accommodation and diving preferences, information entered in free-text fields, and your consent selection.
We use this information to respond to inquiries, check availability, prepare quotations, confirm and match reservation details, arrange and provide accommodation and diving services, and communicate about these matters. After submission, an acknowledgment is sent to the email address you provide. Submitting a reservation request does not confirm a booking.
For bookings through Booking.com, we handle reservation information in its management interface and use it to confirm and match reservation details and arrange and provide accommodation services.
When verification of diving certification is necessary, we receive a copy of the guest’s certification card by email attachment. We use it to verify certification, including for future bookings. Please limit information entered in free-text fields or emails to what is necessary for your inquiry or arrangements.
3. Retention, necessary sharing and access from abroad
Reservation emails are handled in a business mailbox, and Booking.com reservation information is handled in its management interface. The person responsible for operations, reservations personnel and personnel providing operational support from Japan access and use personal information to the extent necessary for their work.
Reservations personnel handle day-to-day reservations and inquiries. Personnel providing operational support from Japan also access personal information from Japan to the extent necessary to assist with these matters. This support includes access from Japan, outside the Philippines.
As a general rule, reservation and inquiry information is retained for three years from the date it was last used. Copies of diving certification cards are retained for three years from the last diving date. Booking.com reservation copies managed by NOVA are, as a general rule, retained for three years from the last accommodation date.
After the retention period, we delete the information from emails and files managed by NOVA. If a legal retention obligation or another lawful reason for retention applies, we retain it for the period necessary for that purpose. Retention and deletion of information independently managed by external services such as Booking.com are governed by their respective policies.
4. External services and cookies or similar technologies
We use Cloudflare Turnstile to help prevent abusive submissions through the reservation form. We also use embedded Google Maps and external links to Booking.com. Please also refer to each service’s privacy information regarding its collection and use of information and its handling of cookies or similar technologies.
Google Analytics (GA4) is not currently connected, and this website does not currently use GA4 to analyze visits. When it becomes operational, we will update this policy to describe its purposes and information handling.
5. Your rights and how to contact us
To request an explanation of how your personal information is handled, access, correction, deletion or restriction, to object to processing, or to withdraw consent, contact reservation@bohol.jp. We will respond in accordance with applicable laws and conditions. Withdrawal of consent applies to processing based on consent. We may be unable to fulfill a request where, for example, a legal retention obligation or another lawful reason for retention applies.
You may also lodge a complaint with the Philippine National Privacy Commission (https://privacy.gov.ph/).
6. Changes to this policy
We will update this policy as necessary when our handling of personal information or the services we use changes, and publish the updated policy on this website.